Resident reports
A structured issue form captures property, category and supporting detail.
Homecare Connect / Site Task Manager
One connected view of home aftercare.
A joined-up service concept connecting residents, customer-care teams and site operatives—from the first report to the final update.
Site Tasks3
REIGATE · TODAYKitchen sink
HighOpen →
BINFIELD · TODAYHeating check
LowOpen →
WINDSOR · TOMORROWWindow adjustment
MediumOpen →
Connected service
One issue. One shared history.
Information moves with the task, reducing repeated updates and giving each person the context they need.
→
Office triages
The customer-care team reviews, prioritises and assigns the next action.
→
Operative updates
Site staff receive the task and record progress from a mobile view.
→
Resident informed
Status changes return to the resident portal with a clear audit trail.
Three connected experiences
Designed around each role.
Explore the linked prototype views using fictional people, properties and issue data.
Resident portal
Report issues, track progress and find important property documents.
Explore resident journeyHomecare Connect
Triage reports, coordinate work and maintain a single operational view.
Explore office dashboardREIGATEKitchen sink
High
WINDSORWindow adjustment
Low
Site Task Manager
Receive assigned work, review context and record progress from site.
Explore mobile workflowDesigned to make aftercare clearer.
3connected user experiences
1shared issue history
0duplicate status chasing